Website Terms of Use

Effective date: 11 October 2026
Last Updated: 15 October 2026

Version: 1.2

1. About these terms

These Terms of Use explain how you may use the Watt Helps® website at www.watthelps.co.uk/terms .

The website is operated by Watt Helps Group Ltd. (“Watt Helps®”, “WHG”, “we”, “us” or “our”), company number 17067341, registered in England, with its registered office at:

Suite Ra01
195-197 Wood Street
London
Greater London
United Kingdom
E17 3NU

Email: info@watthelps.co.uk
Telephone: +44(0)7342204556

By using this website, you agree to use it in accordance with these terms. If you do not agree with these terms, you should stop using the website.

These Website Terms of Use apply to use of the website only. Separate Client Terms may apply if you receive or agree to receive a service from Watt Helps®.

2. Purpose of this website

The Watt Helps® website provides information about Watt Helps®, our developing services, resources, projects, insights, and ways to contact us.

The website provides general information and may not reflect your individual circumstances.

3. Information is not professional advice

Unless we expressly state otherwise, information published on this website should not be treated as medical, clinical, psychological, legal, financial, or other regulated professional advice.

Watt Helps® provides non-clinical, person-centred support and information. The website content does not provide a diagnosis or treatment for any condition and must not be used as a substitute for advice from a suitably qualified professional.

You should consider obtaining appropriate professional advice where your situation requires it.

4. Emergencies and urgent support

The Watt Helps® website and its enquiry routes are not emergency or continuously monitored crisis services.

Do not rely on the website, email, or an enquiry form for urgent help.

If there is an immediate danger to life or a medical emergency, call 999 or attend the nearest Accident and Emergency department.

5. Website enquiries and Watt Helps® services

You may be able to contact Watt Helps® through email, telephone or an enquiry form available on this website.

Sending an enquiry does not by itself create a client relationship, service agreement, or guarantee that Watt Helps® can provide a particular service.

Where Watt Helps® agrees to provide a service, separate Client Terms, privacy information and any relevant permission or consent forms may apply. We will provide these where appropriate.

Please do not use the enquiry form to send information that is not necessary for your enquiry.

6. Acceptable use

You may use the website for lawful personal, informational, and business purposes.

You must not:

• use the website for unlawful, fraudulent, abusive, or harmful purposes;
• attempt to gain unauthorised access to the website, its server or connected systems;
• introduce viruses, malicious code or other technologically harmful material;
• deliberately interfere with or disrupt the operation or security of the website;
• use the website or its content in a way that infringes another person's rights; or
• misrepresent your relationship with Watt Helps® or suggest that Watt Helps® endorses you, your organisation, product, or service where it does not.

We may take reasonable steps to protect the website or restrict access where misuse or a security risk is identified.

7. Intellectual property

Unless otherwise stated, the content of this website, including its text, branding, graphics, design, original resources, and other materials, is owned by or licensed to Watt Helps Group Ltd. and is protected by applicable intellectual property laws.

You may view, download, or print reasonable extracts of website content for your own personal and non-commercial use.

You must not reproduce, republish, sell, commercially exploit, materially modify, or present Watt Helps® content as your own without permission, unless the law otherwise allows it.

Third-party images, materials, trademarks, and other content remain the property of their respective owners.

Nothing in these terms gives permission to use the Watt Helps® name, branding, logos, or other protected intellectual property in a way that suggests an association, partnership or endorsement that does not exist.

8. Links and information about other organisations

The website may contain links to, information about, or references to third-party organisations, services, or websites.

These are provided for information or convenience and do not automatically mean that Watt Helps® has a partnership with, endorses or guarantees the organisation or its services.

Third-party organisations are responsible for their own websites, services, eligibility decisions, content, privacy practices, and terms.

Watt Helps® does not control third-party websites and is not responsible for their content or availability.

Where Watt Helps® makes a formal referral as part of an agreed service, separate referral arrangements and permissions may apply.

9. Accuracy and availability

We aim to keep information on this website clear, useful, and reasonably up to date.

However, information, external services, eligibility criteria, contact details, and other circumstances can change. We do not guarantee that every piece of website content will always be complete, current, or free from error.

We may update, change, suspend or remove website content or features, where necessary.

We do not guarantee that the website will always be available without interruption or technical problems.

If you notice information that appears inaccurate or out of date, please contact us.

10. Responsibility and liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Nothing in these terms affects any statutory rights you may have.

To the extent permitted by law, Watt Helps® is not responsible for loss or damage arising solely from reliance on general website information where professional or individual advice should be sought, or from temporary website interruptions, technical failures, or third-party websites outside our control.

These Website Terms do not limit any responsibility Watt Helps® may have under separate Client Terms for services we have specifically agreed to provide.

11. Privacy and personal information

Our Privacy Policy explains how Watt Helps® collects, uses, stores, and protects personal information and explains your data protection rights.

Our website hosting provider may process limited technical information to operate and secure the website. See our Privacy Policy for more information.

If we introduce cookies, analytics, or other tracking technologies in the future, we will provide appropriate information and choices where required by law.

12. Accessibility

Watt Helps® aims to make its website understandable and accessible to as many people as reasonably possible.

Information about the steps we take, known limitations and how to report an accessibility problem is available in our Accessibility Statement.

If you require website information in another accessible format, please contact us and we will consider reasonable ways to assist.

13. Changes to the website or these terms

We may update these Terms of Use when the website, our services or applicable requirements change.

We will publish the latest version on this page and update the revision date.

Changes to these Website Terms do not retrospectively change a separate service agreement or Client Terms that have already been agreed.

14. Governing law

These Terms of Use and your use of this website are governed by the laws of England and Wales, subject to any mandatory rights that apply to you as a consumer.

The courts of England and Wales will generally have authority in relation to disputes concerning these terms. If you are a consumer resident elsewhere in the United Kingdom, you may also have rights to bring proceedings in your home jurisdiction.

15. Contact

If you have a question about this website or these Terms of Use, contact:

Watt Helps Group Ltd.
Suite Ra01
195-197 Wood Street
London
Greater London
United Kingdom
E17 3NU.

Email: info@watthelps.co.uk
Telephone: +44(0)7342204556
Company number: 17067341
Registered in: England

For questions about how we use personal information, please refer to our Privacy Policy.